Difficulty accessing your trading terminal commonly stems from incorrect login details or connectivity issues. We will assist you in addressing these issues and provide guidance on the appropriate steps to rectify them.
Trading Account Credentials
When logging into your trading terminal, whether it's MT4 or MT5, you need the following credentials:
- Trading account number
- Trading account password
- Trading account server
Entering any of these inaccurately may lead to an Authorization Failed or Invalid account error. If you're having difficulty locating your credentials, refer to this link for guidance on finding your trading terminal login and server information.
It's crucial to ensure that you log in to MT4 with an MT4-based trading account and MT5 with an MT5-based trading account, or the login will fail.
Internet Connectivity
No Connection: This can result from various issues, and we'll help you troubleshoot them.
- Unstable Internet:
- Run a speed test to identify potential issues.
- Double-check your internet cables for secure connections.
- Reset your modem/router by turning it off for at least 5 seconds and then turning it back on.
- Rescan for trading servers by clicking on the connection bar in the bottom right-hand corner of your trading terminal and selecting the "rescan servers" option.
- Ensure your Firewall and Antivirus Software aren't blocking your trading terminal's internet connection.
- To resolve Firewall issues, follow these steps:
- Add MT4 or MT5 to your Firewall and Antivirus Software exceptions.
- Disable your firewall and attempt to log in again.
- You can also try using the IP address to log in; if you lack these details, the Trading Pro Support team can assist you.
Common Error: This might be due to server-side issues.
Typically, this error resolves on its own, so it's advisable to wait and attempt to log in again after some time. If the issue persists, consider the following steps:
- Restart the trading terminal.
- Reinstall the trading terminal.
If these measures do not resolve the login problem, please contact our Support Team for further assistance.
